1. Introduction

Seaconch Private Limited ("Company", "We", "Us", or "Our") respects the privacy of every user accessing or purchasing through the Blocktor website. This Privacy Policy describes how customer information is collected, used, stored, protected, and processed in accordance with applicable Indian laws including the Information Technology Act, 2000 and related rules.

By accessing or using the Blocktor website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

The Company may collect the following categories of information:

a) Personal Information

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Payment-related information
• Order history

b) Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics information

c) Communication Information

• Customer support messages
• Feedback and reviews
• Complaint-related information
• Marketing preferences

3. Purpose of Data Collection

Customer information may be collected and used for the following purposes:

• Processing orders and payments
• Shipping and delivery coordination
• Customer support and communication
• Improving website functionality and user experience
• Fraud prevention and security verification
• Marketing communication and promotional offers
• Legal compliance and dispute resolution

4. Payment Security

Payments made on the website are processed through secure third-party payment gateways. The Company does not store complete debit card, credit card, or banking credentials on its servers.

5. Cookies & Tracking Technologies

The website may use cookies and related technologies to:

• Improve browsing experience
• Analyze website traffic
• Remember customer preferences
• Enhance website functionality

Users may disable cookies through browser settings, though certain website functions may become limited.

6. Data Sharing

The Company may share customer information only with:

• Courier and logistics partners
• Payment gateway providers
• Technology and hosting service providers
• Government authorities where legally required

The Company does not sell customer personal information to third parties.

7. Data Security

Reasonable security measures are implemented to protect customer data against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure

However, no internet-based system can guarantee absolute security.

8. User Rights

Users may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information
• Withdrawal of marketing consent

Such requests may be submitted through official customer support channels.

9. Policy Updates

Seaconch Private Limited reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated policies become effective immediately upon publication on the official website.