1. Order Cancellation

Customers may request cancellation of an order within 48 hours of placing the order.

Cancellation requests shall only be accepted if the order has not been processed, packed, or dispatched from the warehouse.

Once an order has been shipped or marked as dispatched, cancellation requests will not be entertained.

Cancellation requests may be submitted through:

• Official customer support email
• Customer support channels available on the website

2. Return & Replacement Eligibility

Blocktor offers a limited 5-day return or replacement window from the date of delivery only under the following circumstances:

• Product received in damaged condition
• Leakage during transit
• Incorrect product delivered
• Manufacturing defect verified by the Company
• Tampered package received at delivery

Customers must report such issues within 2 days of delivery with proper supporting evidence.

3. Important Conditions for Returns

To process any return, replacement, or refund request:

• Product must remain unused and substantially unconsumed
• Original packaging, labels, invoice, seals, and barcode must remain intact
• Customers must provide clear product images and packaging photographs
• Customers are strongly advised to record an unboxing video for transit damage or leakage claims

The Company reserves the right to reject claims that are incomplete, unverifiable, misleading, or suspected to be fraudulent.

4. Non-Returnable & Non-Refundable Conditions

Due to hygiene, safety, and consumable product regulations, Blocktor medicinal syrups and wellness products shall not be eligible for return or refund under the following conditions:

• Product seal has been opened, broken, or tampered with
• Product has been partially or fully consumed
• Product returned without original packaging materials
• Damage caused due to improper storage, mishandling, or misuse by the customer
• Return request raised after the allowed reporting period
• Customer dissatisfaction based on personal taste, preference, expectations, or perceived results after usage

As Blocktor products are ingestible Ayurvedic wellness formulations, opened or used products cannot be resold or quality-verified for safety reasons. Therefore, no refund or replacement shall be provided once the seal is opened except in verified cases of manufacturing defects.

5. Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, leaking, or incorrect product, the issue must be reported within 2 days of delivery.

Customers may be asked to provide:

• Order number
• Product photographs
• Packaging images
• Unboxing video (if available)
• Invoice copy

After verification by the support team, an appropriate resolution such as replacement or refund may be provided at the sole discretion of the Company.